1. Introduction
Universal Plumbing, located at 222 Hull Road, Rynfield, Benoni, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our plumbing services or visit our website.

2. Information We Collect
We collect the following personal information to provide and improve our services:

• Your name, phone number, and email address when you contact us at 071-896-7196 or info@universalplumbing.co.za.
• Service details, including appointment times and location, provided during scheduling or emergency calls.
• Payment information when you settle invoices for services like geyser repairs or drain cleaning.

3. How We Use Your Information
We use your information to:

• Schedule and perform plumbing services, including emergency repairs and installations.
• Communicate with you about your service requests or follow-ups.
• Process payments and provide receipts.
• Improve our services based on your feedback or usage patterns.

4. How We Share Your Information
We do not sell or rent your personal information. We may share it with:

• Third-party service providers (e.g., payment processors) to complete your transactions, under strict confidentiality agreements.
• Legal authorities if required by South African law to protect our rights or safety.

5. Data Security
We store your information securely using industry-standard measures to prevent unauthorized access or breaches. However, no method is fully immune to risks, and we cannot guarantee absolute security.

6. Your Rights
You can request access to, correction of, or deletion of your personal information by contacting us at info@universalplumbing.co.za. We will respond within 30 days, subject to legal obligations.

7. Cookies and Tracking
Our website may use cookies to enhance your experience. You can disable cookies in your browser settings, but this may affect website functionality.

8. Retention Period
We keep your information for as long as needed to provide services or comply with legal requirements, typically up to 5 years after your last interaction with us.

9. Changes to This Policy
We may update this Privacy Policy as needed. Changes will be posted on our website and effective immediately. Continued use of our services after updates indicates your acceptance of the new terms.

10. Contact Us
For privacy concerns or questions, reach us at 071-896-7196 or info@universalplumbing.co.za. We aim to address your inquiries within 24 hours during business hours.